Frequently Asked Questions

FAQ

Here are some of the most commonly asked questions asked by our customers.

Why hire?
Hiring equipment has many advantages over owning for both the personal and group user including

	saving you money - hiring is in most cases cheaper than owning,
	allowing you to "try before you buy",
	avoiding the situation of getting stuck with old gear that has little or no value,
	having access to the latest equipment,
	having no maintenance costs or worries,
	not having the problem of storage,
	reliability and knowing that the equipment will be in good working order when you need it.

Can I book equipment for hire?
Yes. It is advisable for equipment to be booked as early as possible to avoid disappointment. Bookings can be made online or via email (talbingo@goplayoutside.com.au) . A minimum of 20% deposit is required to reserve equipment at the time of booking. Please refer to our conditions of hire for details. Unfortunately bookings cannot be made less than 24 hours prior to arriving unless special arrangement has been made with our booking staff.

How can I pay for hire equipment and products?
Payment can be made by cash, Mastercard, Visa, Amex, or PAYPAL.

	Can I arrange for hire equipment to be delivered and picked up? In some cases we can deliver equipment to your accommodation in Talbingo but in most cases you will need to drop by our store and try on the gear you require. Contact us for more information regarding this.
	What do I need to hire equipment? A valid drivers license or passport for identification is required. A credit card imprint will be used as a deposit for all equipment hired.
	Can I buy ex hire gear? Yes. Ex rental gear is available at most times of the year. If you hire gear and would like to buy it talk with one of our sales assistants and they will advise you of the sale price. We will even deduct the most recent equipment hire cost from the price of new gear!
	What will i need to bring on our holidays to the mountains? We have put together a comprehensive list of things you should bring with you on a winter holiday and can be found here.

Have any more questions? Email us at talbingo@goplayoutside.com.au with your question and one of our staff will be in contact with you.