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Frequently Asked Questions

Here are some of the most commonly asked questions from our customers.

Why hire?
Hiring equipment has many advantages over owning for both the personal and group user including

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saving you money - hiring is in most cases cheaper than owning,

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allowing you to  "try before you buy",

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avoiding the situation of getting stuck with old gear that has little or no value,

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having access to the latest equipment,

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having no maintenance costs or worries,

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not having the problem of storage,

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reliability and knowing that the equipment will be in good working order when you need it.

Can I book equipment for hire?
Yes
. It is advisable for equipment to be booked as early as possible to avoid disappointment. Bookings can be made online or via email (talbingo@goplayoutside.com.au) . A minimum of 20% deposit is required to reserve equipment at the time of booking unless prior arrangement has been made.

Please refer to our conditions of hire for details. Unfortunately bookings cannot be made less than 24 hours prior to arriving unless special arrangement has been made with our booking staff.

How can I pay for hire equipment and products?
Payment can be made by cash, Mastercard, Visa, Amex, or PAYPAL.

             

What if I have a problem with the equipment?

In the slight chance that anything is wrong with the equipment we ask our customers to give us a call straight away and let us know what the problem is. We will advise how to correct or any corrective action that may be required to get you back on the slopes. We haven't had a problem yet that couldn't be sorted out. 

When you pick up the equipment from us we make sure that everything is correctly fitted and advise about any fine tuning (ski and board boots) that can be done easily by the customer if required. Of course you are welcome to drop back and see us if you have any concerns or just give us a call.

Do I need snow chains?

The RTA recommends that chains be carried during winter (June to October) by all vehicles in the Koscuiszko National Park. Snow chains should be fitted as directed by authorised NPWS, RTA and Police officers or as the conditions require. In some cases correctly fitting chains must be carried by 2WD and some AWD vehicles. Failure to do so may incur a fine exceeding $200.

 

4WD vehicles are not required by law to carry snow chains but due to the high incidence of 4WD vehicle accidents in Kosciuszko National Park, the RTA now recommends they do-especially if drivers have little experience driving in snow/ice risk sections.

Weather can change quickly in the mountains so it is best to be prepared for the worst. The last place that you want to be caught is in a blizzard. Its usually a long wait for help!

 

More information about driving in the snow can be found here.

 

Do I need to pay to enter the National Park?

Entry into the national park is currentlt $27 per day per car and is required for all vehicles parking at Selwyn Snowfields carparks. These are available from the entry station located at Kiandra. To save time these passes are also available from Talbingo which mean you will not have to queue up on the mountain. Further information can be found on the NSW National Parks website.

 

Can I arrange for hire equipment to be delivered and picked up?
In some cases we can deliver equipment to your accommodation in Talbingo but in most cases you will need to drop by our store and try on the gear you require to get the sizing right. Contact us for more information regarding this. We are only 5 minutes away from all accommodation in Talbingo.

What do I need to hire equipment?
A valid drivers license or passport for identification is required. A credit card imprint will be used as a deposit for all equipment hired.

Can I buy ex hire gear?
Yes
. Ex rental  gear is available at most times of the year. If you hire gear and would like to buy it talk with one of our sales assistants and they will advise you of the sale price. We will even deduct the most recent equipment hire cost from the price of new gear! We also have a huge range of gear available for sale in our stores and online.

What will I need to bring on our holidays to the mountains?
We have put together a comprehensive list of things you should bring with you on a winter holiday and can be found here.

Have any more questions?

Email us at talbingo@goplayoutside.com.au with your question and one of our staff will be in contact with you.

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